State Farm® Insurance Agent Colin Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
nihat tanünver
May 12, 2025
1
out of
5
rating by nihat tanünver
"Poor experience with this insurance agent. Unresponsive, unhelpful, and seemed more interested in selling than actually assisting. I wouldn’t recommend them based on how I was treated. I am not going to give name but "M" was lying to me. She was mocking about my frustrations. She told she is going to call the claim department to see my claim details and call me back. She never called back. And I called her after an hour later. With sarcastic attitude and voice she was saying 'oh okay, I was talking them just a minute ago. I am sorry we can't help you since you have liability insurance' she never called them. She was very rude. I absolutely don't recommend this location form statefarm"
We responded:
"Thank you so much for taking the time to review my Newport News agency. I personally reviewed your comments and you only ever spoke with Nancy. Nancy has always done a tremendous job explaining policy options with State Farm customers, not to mention my agency will always make sure we explain policy options that may be available to any policyholder. We are very thankful to have her on our team! The hour late returned call you’re referring to was actually 31 minutes due to her finishing the call she was making for you. Thank you for allowing us to serve you. Take care and continued success! -Colin and staff"
Ellen3
May 8, 2025
5
out of
5
rating by Ellen3
"I have been a client for over 5 years and today Julie helped me with a life insurance policy which I really need for my family. The Team is really friendly, professionals, and will keep their clients knowledgeable on the products they may need."
We responded:
"Ellen, thank you so much for the review! Julie is amazing and we are thankful to have her. We look forward to working for you for many years to come!! -Colin"
Crazy Times
April 17, 2025
5
out of
5
rating by Crazy Times
"I have been with them for YEEEEARS!! I have several diff things in my policy. Opened another policy. My son has his policy. My brother in law. Never ever have an issue. When I call they immediately know who I am. And which policy I’m talking about. The staff is EXCEPTIONAL!! Will never change from this office nor from State Farm."
We responded:
"Hey, Crazy Times! We're honored that you have chosen our agency for so many years and have trusted us with not only your policies, but also those of your family. It’s rewarding to know that our team has been able to provide you with the kind of service where you feel recognized and taken care of every time you call. We understand how important it is to have things handled quickly and by people who know your situation. Your continued loyalty and support mean the world to us!"
sergio hernandez
April 1, 2025
5
out of
5
rating by sergio hernandez
"The insurance office that made my life easier, Julie always answers me very quickly and is always willing to help me. Jose"
We responded:
"Thank you, Sergio, for sharing your experience! I'm happy to know that Julie has been prompt and helpful in assisting you. We appreciate your feedback and are here for any future needs or questions you may have."
Keith Ruffin
March 18, 2025
5
out of
5
rating by Keith Ruffin
"I had the pleasure of being assisted by Aley. She was very knowledgeable and helped guide me through the process of obtaining life insurance for my son, as well as a new renter's insurance policy for myself. The savings from my renter's policy have been very helpful and there's a chance I may be adding other policies in the future."
We responded:
"Thank you, Keith, for sharing your experience! I'm happy to hear that Aley was able to assist you with obtaining insurance for your son and a policy for yourself. It's great to know that the savings have been beneficial. If you ever decide to explore additional policies or have any questions, feel free to reach out. We're here to help!"
Arlena Jackson
March 17, 2025
5
out of
5
rating by Arlena Jackson
"Love state farm %100"
We responded:
"Thank you, Arlena, for your wonderful feedback! I'm happy to know you love our service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Eric Hoffman
March 14, 2025
2
out of
5
rating by Eric Hoffman
"There are plenty of State Farm reps, find a different office. I moved my policies to this office and it's been nothing but mistake after mistake. The rate that they quoted is not what was billed. ($200 higher). The document that I sent, they couldn't find it after acknowledging receipt of it. Did they send the information to my mortgage company? Apparently not."
We responded:
"Eric, We’re sorry things appear to be off track from the start, and certainly not our intentions. Please let me know if I can help you get back on the right track. -Colin"
Adam Payne
March 7, 2025
5
out of
5
rating by Adam Payne
"**Colin Owen State Farm – Outstanding Service & Big Savings!** I recently switched to Colin Owen State Farm and couldn’t be happier with my experience! Not only did they save me **$300 a month**, but they made the entire process incredibly smooth and stress-free. From the start, the team was **fast, professional, and highly efficient**. They wasted no time in providing me with quotes, answering my questions, and ensuring I had the best coverage for my needs. The communication was excellent—clear, prompt, and always helpful. I never felt like I was being sold something unnecessary; instead, they genuinely worked to find the best solution for me. If you’re looking for an insurance team that values your time, money, and peace of mind, I highly recommend **Colin Owen State Farm**. Five-star service all the way!"
We responded:
"Thank you, Adam, for sharing your experience with us! I'm delighted to know that our team was able to make your transition smooth and save you $300 a month. It's wonderful to hear that our communication and efficiency met your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
Sherry Lyles
March 1, 2025
5
out of
5
rating by Sherry Lyles
"Been With this Agency for over ten years and everyone is always so happy to help I can feel there smile through the phone ,most of them know you by voice when you call in. If I could I would give them TEN Stars!!! Great team!!"
We responded:
"Thank you so much, Sherry! We're incredibly happy to have had you with us for over ten years. It's wonderful to know that our team's enthusiasm and dedication come through, even over the phone. Your kind words about our team recognizing you by voice mean a lot to us. If you ever need anything, we're here to help!"
Lynne Woodard
February 7, 2025
5
out of
5
rating by Lynne Woodard
"I have been with this company at this location for a lot of years and I’ve yet to be let down.. If I have a question it’s answered they treat you like family .. Really can’t say enough good things Highly recommend ! I have rental property’s also and they take care of everything Car, home and rental . I never have to worry and that is peace of mind. Spoke with Julie yesterday we took care of business then just chatted about life ! So personal and just down to earth. Really could go on and on ."
We responded:
"Thank you for the wonderful review, Lynne! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Hunter Taylor
December 12, 2024
1
out of
5
rating by Hunter Taylor
"This has been the most ridiculous experience ever constant errors im just trying to pay you guys and have insurance without it being a full time job to do so"
We responded:
"Hunter, thank you for sharing your experience with us. I'm sorry to hear about the issues you've faced while trying to manage your insurance. We are committed to making this process smoother and more efficient for you. Please contact our office so we can address these errors and help you further. Your feedback is valuable, and we're here to help. - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Melissa
December 2, 2024
5
out of
5
rating by Melissa
"I love everyone at this office! Been with them a long time and they are always there to help! Everyone is amazing!"
We responded:
"Melissa, thank you for your wonderful review! We're happy to have been able to assist you over the years. Our team is grateful for your kind words and ongoing faith. If you ever need anything, we're always here to help!"
Iggy Stardust
October 31, 2024
5
out of
5
rating by Iggy Stardust
"I can’t say enough good things about the service I received here! Madison Smith was my agent and she was extremely kind and knowledgeable and got me set up with a plan that met my needs whilst also being affordable. I will definitely be referring my friends and family to Maddi!"
We responded:
"Thank you so much, Iggy! I'm really glad to hear that Madison provided you with such excellent service. It's wonderful that she was able to find an affordable plan that met your needs. We truly appreciate your referrals and look forward to assisting your friends and family as well. If you ever need anything else, don't hesitate to reach out. - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Michaela Wainwright
October 31, 2024
5
out of
5
rating by Michaela Wainwright
"Madison Smith is who I trust for all mine and my families life insurance needs, she is excellent at checking in us and cares deeply about her clients."
We responded:
"Michaela, thank you for your wonderful review! I'm glad to hear that Madison has been able to meet your life insurance needs so effectively. Her dedication to checking in and genuinely caring about her customers is truly commendable. We're grateful to have her on our team. If you or your family ever need further assistance, we're always here to help. - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Ashley Francis
October 16, 2024
5
out of
5
rating by Ashley Francis
"I have used this State Farm agent's office for as long as I can remember, and they are always on top of whatever I need. Julie is incredibly helpful and detail oriented. She makes insurance feel easy!"
We responded:
"Ashley, thank you for your kind words and for being a loyal customer for so long. I'm happy to hear that Julie has been so helpful and detail-oriented in making your insurance experience smooth. We truly appreciate your trust in our office and are always here to assist with any future needs. - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Steven Smith
October 1, 2024
5
out of
5
rating by Steven Smith
"Madison Smith is the go to girl for Life insurance, she is the best at estate creation for loved ones and retirement supplement planning utilizing life insurance. She'll work at any hour you need to get everything set up and completed in a timely manner. Can't thank her enough for working with my busy schedule."
We responded:
"Steven, thank you for your wonderful feedback! I'm glad to hear that Madison was able to assist you with your life insurance needs and estate planning. It's great that she could accommodate your busy schedule and ensure everything was set up promptly. We appreciate your trust in our team and are always here to help with any future needs. - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Britt Smith
July 24, 2024
5
out of
5
rating by Britt Smith
"Aley is a great new addition to the already amazing team there is Colin’s office. She has been in the insurance industry for years and has excellent customer service skills. I will definitely be referring all friends and family!! 10/10 recommend!!"
We responded:
"Hey Britt! Thanks a ton for the awesome review! We're so glad to have Aley on our team and it's fantastic to hear she's making such a positive impact. Your referrals mean the world to us! If you or your friends and family ever need anything, we're here to help! - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Robert Guadagno
May 29, 2024
5
out of
5
rating by Robert Guadagno
"They show they care. Best State Farm I’ve ever experienced!"
We responded:
"Robert, we're pleased to hear that you found our team caring! Providing top-notch service is our priority, and we're grateful for your positive feedback. We're here for all your insurance needs whenever you need us! - Colin Owens - State Farm Insurance Agent, Newport News, VA"
Adam Bowman
December 7, 2023
5
out of
5
rating by Adam Bowman
"I know close to nothing about insurance, Caity is incredibly patient, thoughtful, thorough, and knowledgeable about any question I may have. It’s a great feeling knowing I’m going to get extraordinary service whenever I reach out and knowing Caity is going to be on the other end of the call gives me peace of mind that I’m receiving the best possible service."
We responded:
"Adam, thank you so much for sharing your wonderful experience with Caity and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Jammin' Locs
September 27, 2023
5
out of
5
rating by Jammin' Locs
"Jeremiah was very pleasant, courteous, and professional. He understood our needs, made us comfortable, clarified all questions immediately, and provided a high level of customer service!"
We responded:
"Thank you for your positive feedback and for acknowledging the exceptional assistance provided by Jeremiah. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Maureen Tamares-Meditz
September 12, 2023
5
out of
5
rating by Maureen Tamares-Meditz
"Jeremiah is so knowledgeable, helpful, patient & friendly. He was able to process my insurance and got a good rate. My sister even switched to State Farm after talking with him. Thank you Jeremiah! Keep it up."
We responded:
"Thank you, Maureen, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Jeremiah, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
James Curtis
September 12, 2023
5
out of
5
rating by James Curtis
"Fast and Fair"
We responded:
"Thank you for the five-stars, James! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Natasha B Young
August 22, 2023
5
out of
5
rating by Natasha B Young
"Love their customer service"
We responded:
"Natasha, thank you for the five stars! It was a joy working with you."
Michelle Deloatch
August 7, 2023
5
out of
5
rating by Michelle Deloatch
"Colin and his team were just amazing I was looking to make a switch and Ms. Dannyell was just outstanding answered all my questions did not rush the process made me feel like family!! Thank you guys so much"
We responded:
"Michelle, we’re so glad to hear how Danny was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Shyla Fuher
July 5, 2023
5
out of
5
rating by Shyla Fuher
"I had excellent service while switch my car insurance over. The agent Jeremiah was a big help & did his best to get the best coverage that works for me."
We responded:
"Shyla, thank you for taking the time out of your day to leave us a review! We love hearing about how Jeremiah provided a wonderful insurance experience for you. Our office loves being your good neighbor!"